senior customer success associate (f/m/d)
We believe that in order to be successful in this highly competitive space, you need to have a no bullshit attitude. Does that sound like you? Sure, plenty of tech start-ups say that they are customer-centric, but here we live and breathe it.
In order to push our values to the forefront of our customer experience, we're looking for a Senior Customer Success Associate in Cologne, Germany!
WHAT YOU ARE GOING TO DO:
Customer Success provides a great opportunity to work across multiple disciplines like Marketing, Sales, Professional Services, Training, and Support.
Essentially, you will be responsible for building and maintaining a lasting relationship with our coolest start-up customers, and focus on educating your customers on managing, measuring and optimizing their Influencer Marketing Programs.
Outside of being client facing, you will also work internally to optimize our process to optimize the customer experience, analyzing customer usage, and hosting and promoting events!
Product adoption, retention, and satisfaction are the three goals of your role.
BUT LET'S TALK ABOUT YOU:
- Have you been studying business administration, marketing or communication sciences?
- You have already worked in a full-time environment in Influencer Marketing or Customer related areas?
- Do you know which KPIs to look out for and are keen on the Influencer Industry?
- Are you enthusiastic, proactive, organized, friendly and outgoing and want to scale your learning experience?
- Can you thrive in a multitasking environment and adjust priorities on the fly?
- Do you speak German and English fluently? Maybe you even speak another language?
IF YES, LET'S HAVE A LOOK WHAT IS AWAITING YOU:
- 25 days of holidays per year on a full-time basis
- Fair salary and the chance to climb the career ladder within the company
- Cool and multinational brands as clients
- International, young, and enthusiastic team from 5 continents
- An open-minded and tolerant work environment with flat hierarchies
- Future-oriented, innovative business model in a fast-growing industry
- Fresh smoothies, drinks, fruits, and cookies
- Fun social activities outside the job
- One tax-free company benefit
We’re located in the center of Cologne, at MediaPark.
This is the perfect opportunity for high potentials to rapidly develop their skills, take over a lot of responsibilities and prepare themselves for moving quickly into leadership positions.
Please send us your CV and a short application letter, your earliest starting date with salary expectations.
We can't wait to meet you! :)
Sending us information via the application portal concludes consent as defined in article 4 and 7 GDPR. Reason for processing: Processing required to support the recruiting process of InfluencerDB. – Duration of storage: We keep the data stored for one year. In case we hire you, or otherwise required, we will store your data according to the legal retention periods required.